0151 709 3543 info@mooreskills.co.uk

Commercial training

We offer a wide range of training solutions, qualifications and business support packages to help you achieve your goals, whether personal or professional.

What do we offer?

Our suite of commercial training programmes will suit many different business sectors. We will work with you to help you achieve your goals, insuring you and your colleagues receive the very best from industry specialists who are handpicked to work within our team. With a history of delivering products with a real return on investment, we believe increasing sales and consistency of service is key to survive in today’s economic climate.

We pride ourselves in delivering services to employers and future employees to ensure they have the skills they need to grow in the world of work and have fun whilst learning. More importantly, they continue to learn and gain valuable skills that in turn, impact on business growth, improving efficiencies and increase staff retention.

Are you looking for pre-employment training? Come this way…

We have commercial training solutions covering a wide range of fields, such as:

  • Business planning and finance
  • Retail
  • Buying and visual merchandising
  • Marketing, e-marketing and digital marketing
  • Management
  • Conflict management
  • Time management
  • Customer service

We are also a licensed provider of WorldHost training.

WorldHost

WorldHost is a world-class training programme developed to raise the standard and delivery of excellence in customer service.

The WorldHost programme was awarded the ‘Inspire mark’ in July 2011 and adapted to meet the needs of Olympic contractors and businesses for the 2012 Olympics.

The WorldHost programme is modern and energetic. It can be used across a wide variety of industries where the quality of front-line customer service is key to the success of the business. The flexibility of the programmes enables us to adapt the course sessions to meet the needs of a wide variety of delegates from new entrants into the industry to experienced service staff, working in a wide range of sectors.

WorldHost recognition

A business can gain WorldHost recognition as soon as 50% of its front-line staff have completed any of the four WorldHost  programmes. The WorldHost Recognition Certification is valid for 2 years.

To achieve WorldHost recognition 50% of all staff must have successfully attended WorldHost Principles of Customer Service or Ambassador training. Achieving this standard will allow your business to promote this achievement on its website, email signature, letterhead and with internal and external plaques.

WorldHost has been successful in delivering this outcome and many businesses have since adopted WorldHost as their company standard and mark of worldwide recognition. Mooreskills has delivered WorldHost to over 3000 candidates to achieve this status for Liverpool city region.